Application and Data Architecture
System separation--independent VLANs and dedicated databases
Server location--Boston, MA and San Diego, CA
Firewall infrastructure--multi-tiered, High Availability (HA), enterprise-class
Customer connections--secured using VeriSign 128-bit, SSL
Network and Hardware Security
Firewall hardening--enterprise-level front-end and back-end firewalls hardened to industry standards
Switching & routing--enterprise-level switching from Cisco and Extreme Networks
Network protocols--only HTTPS, SFTP, FTP & SMTP; inbound
Network topology--physically and logically controlled DMZ and 3 separate private networks
Server equipment--enterprise-level hardware built by leading US server manufacturers
Intrusion prevention--network-base intrusion prevention external to network
Security and Performance Monitoring
System monitoring--sophisticated internal and external monitoring system reviews all server activity and availability, and proactively corrects or escalates to LoadSpring Customer Support Team (CST) 24/7/365
Alert limits--Performance-monitoring systems with 80% alert limits, delivering virtually limitless scalability
Data Center Security and Overview
Physical access--24 hours' advance notice, valid federally issued ID, and presence on LoadSpring authorization list
Facility security--Onsite personnel 24/7/365; electronic and physical security; mantrap entry; badge-only access
Power protection--Two 2MW Caterpillar diesel generators; 2N Power Ware UPS, PDUs and static transfer switches; 72+-hour fuel supply; regular systems testing
Connectivity and bandwidth--Sprint dual OC-48 Internet backbone; MCI and Verizon dual-path homed
Air conditioning--Tightly controlled temperature and humidity; redundant Stultz CRAC units; water-leak detection
Fire suppression--VESDATM smoke detection and FM-200 fire suppression system